Studio Policies & Expectations

To provide the best possible experience for every client, we ask that all reservations be booked with care and consideration.

Please review our reservation, cancellation, and arrival policies before scheduling your appointment.

These policies help us maintain a professional experience while respecting the time of both our clients and our team.

Reservations & Payments

A valid credit card is required to reserve your appointment.

Some services require a non-refundable retainer, which is applied toward your total service cost unless otherwise noted. Remaining balances are due at the completion of your appointment.

We reserve the right to require full payment in advance for select services or reservations.

Retail purchases, retainers, cancellation fees, and gift card purchases are non-refundable.

We accept Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay.

Gratuities are appreciated and may be given in cash or through Tippy.

Cancellations, Rescheduling & Same-Day Changes

Your appointment time is reserved exclusively for you. While we appreciate 48 hours' notice whenever possible, cancellations or changes made 24 hours or more before your appointment are penalty-free and allow us the opportunity to accommodate another guest.

Appointments may be canceled or rescheduled online or by phone.

Cancellation & Rescheduling Policy

  • 24+ hours' notice: No fee.

  • Less than 24 hours' notice: 75% of the reserved services will be charged, and any retainer will be forfeited.

  • Cancellations on the day of your appointment: 100% of the reserved services will be charged.

Requests to remove or downgrade a service on the day of your appointment are considered a cancellation of that portion of the reservation and require at least 24 hours' notice.

Rescheduling to a new date is also subject to this policy and requires at least 24 hours' notice.

If you're feeling unwell, we kindly ask that you stay home. Please note that our cancellation policy remains in effect for illness. To protect the health and safety of our guests and team, PRMP Beauty reserves the right to refuse service to anyone who appears ill, is exhibiting contagious symptoms, or is unable to safely receive services.

Late Arrivals

To honor every guest's appointment time, we allow a five-minute grace period.

Arrivals beyond this window may require service modification, a brief wait, or rescheduling in order to maintain the quality of care we provide and remain on schedule for our next guest.

If we are unable to accommodate your appointment due to a late arrival, your reservation may be subject to our same-day cancellation or rescheduling policy.

Please call the studio if you are running behind so our team can best support you.

Gift Certificates

Gift certificate balances not redeemed in whole or in part will expire 5 years after purchase.

Studio Etiquette

GUESTS

In order to maintain a relaxing environment for our guests, our studio suites/service areas are reserved for only those guests being serviced.  Those not receiving service are not permitted beyond the lobby area.

NO CHILDREN

PRMP is a kid-free studio. In order to provide a safe, relaxing and care free experience, children are not permitted in the studio. Guests arriving with young children under 12 years will be asked to reschedule and will be subject to our cancellation policy.

CELL PHONES

Please be considerate of others by silencing your cell phone during your service and exercising your phone’s texting capabilities. Phone calls may be taken outside.

Refunds

Because every service is personalized, we do not offer refunds on services rendered.

If you have any concerns about your results, please let us know before leaving the studio whenever possible. Our goal is to ensure you feel informed and cared for and we'll always do our best to address reasonable concerns.

Results Are a Partnership

Beautiful results don't happen from one appointment alone.

Following your preparation instructions, maintenance schedule, and home care recommendations plays an important role in achieving the best possible outcome. We'll always take the time to guide you toward the products and habits that best support your goals.